Privacy Policy
Last updated: 15 June 2026
Zovo Limited (“Zovo”, “we”, “our” or “the Company”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose and protect personal data when you visit our website, place an order, submit an enquiry, communicate with us, or use our products and services.
This Privacy Policy applies to our website zovo.hk and to personal data collected through our online shop, enquiry forms, email, WhatsApp, social media, payment process, quotation process, order handling and customer service activities.
By using our website or providing personal data to us, you agree to the collection and use of your personal data in accordance with this Privacy Policy.
1. Personal Data We Collect
We may collect personal data from you when you make an enquiry, request a quotation, place an order, upload artwork, communicate with us, subscribe to our updates, or otherwise interact with Zovo.
The types of personal data we may collect include:
- Name
- Company, organisation, school, society or group name
- Email address
- Phone number and WhatsApp contact
- Billing information
- Delivery address
- Order details, including product type, quantity, size, colour, printing method and delivery requirements
- Artwork, logos, images, design files, mockups and other materials provided by you
- Invoice, receipt and payment-related records
- Customer service and communication records
- Website usage information, including IP address, browser type, device information, pages visited, referral source, cookies and analytics data
We only collect personal data that is reasonably necessary for our business, operational, legal, accounting, marketing and customer service purposes.
2. How We Collect Personal Data
We may collect personal data when you:
- Visit or browse our website
- Create an account or place an order through our online shop
- Submit a contact form or quotation request
- Contact us by email, WhatsApp, phone, social media or other communication channels
- Upload or send us artwork, logos, images or design files
- Make a payment through a third-party payment platform
- Subscribe to our updates, promotions or marketing communications
- Participate in campaigns, promotions, sponsorship activities or customer surveys
- Interact with our advertisements, social media pages or online content
Some personal data is provided directly by you. Other information may be collected automatically through cookies, analytics tools and website technologies.
3. Purposes of Using Personal Data
We may use your personal data for the following purposes:
- To respond to your enquiries
- To prepare quotations
- To process and manage orders
- To communicate with you about your order, artwork, production status, delivery and payment
- To create, check, amend or confirm mockups, artwork and production files
- To manufacture, print, pack and deliver products
- To issue invoices, receipts and other order-related documents
- To arrange payment processing through third-party payment service providers
- To provide customer service and after-sales support
- To handle returns, complaints, disputes or product issues
- To maintain business, accounting, tax, audit and legal records
- To improve our website, products, services, customer experience and internal operations
- To prevent fraud, misuse, security incidents or illegal activities
- To comply with legal, regulatory, accounting or administrative requirements
- To send marketing communications, promotions, updates or offers, where permitted by applicable law and subject to your right to opt out
We will not use your personal data for a new purpose that is unrelated to the original purpose of collection unless we have obtained your consent or the use is otherwise permitted by law.
4. Direct Marketing
We may use your name, email address, phone number, WhatsApp contact, order history, enquiry records and customer profile to send you marketing communications about Zovo’s products, services, promotions, campaigns, updates, offers and related creative production services.
These may include information about custom apparel, merchandise production, event products, student society offers, corporate uniform solutions, seasonal campaigns and other services provided by Zovo.
We will only use your personal data for direct marketing in accordance with applicable laws and where we have obtained your consent or indication of no objection where required.
You may opt out of receiving marketing communications at any time and free of charge by contacting us at info@zovo.hk or following the unsubscribe instructions provided in our communications.
5. Payment Information
Payments made through our website or other online channels may be processed by third-party payment service providers, including Stripe or other payment platforms.
Zovo does not directly store or process your full credit card details. Payment information is handled by the relevant third-party payment service provider in accordance with its own terms, privacy policy and security standards.
We may receive and retain limited payment-related information, such as transaction confirmation, payment status, invoice records, order amount and payment method, for order processing, accounting, legal and record-keeping purposes.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to operate the website, improve user experience, understand website traffic and analyse how visitors interact with our website.
We may use cookies and analytics tools, including Google Analytics, to collect information such as:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the website
- Referral source
- General usage behaviour
Cookies help us improve our website, understand customer needs, measure website performance and enhance our services.
You may disable cookies through your browser settings. However, some website functions may not work properly if cookies are disabled.
At present, we do not use Meta Pixel / Facebook Pixel tracking. If we introduce additional advertising or tracking technologies in the future, we may update this Privacy Policy accordingly.
7. Disclosure and Transfer of Personal Data
We may disclose or transfer your personal data to third parties where necessary for our business operations, order fulfilment, legal compliance or service provision.
These third parties may include:
- Factories and production partners
- Printing suppliers and manufacturing partners
- Logistics, courier and delivery service providers
- Payment service providers
- Website hosting, IT, software and system service providers
- WooCommerce, Rank Math, Elementor and other website or e-commerce tools
- Google Analytics and other analytics service providers
- Accounting, audit, legal and professional advisers
- Banks, financial institutions and payment processors
- Government, regulatory, law enforcement or administrative authorities where required by law
- Other service providers who support our business operations
Our factories and production partners are mainly located in Mainland China. As a result, your personal data, artwork, logos, design files and order information may be transferred to, stored or processed in Hong Kong, Mainland China or other relevant jurisdictions where necessary for production, delivery, payment, customer service or business operations.
By providing personal data to us, you acknowledge and agree that your personal data may be transferred, stored or processed outside Hong Kong, subject to applicable legal requirements and appropriate safeguards where practicable.
We do not sell your personal data to third parties.
8. Artwork, Logos, Images and Project Materials
When you provide artwork, logos, images, photographs, design files, brand materials or other project materials to Zovo, we may use such materials for the purposes of quotation, mockup preparation, production, quality checking, order fulfilment and customer service.
Unless you notify us in advance that the relevant materials or finished products must not be used for marketing or portfolio purposes, we may use non-confidential images of completed products, mockups, production samples or project outcomes for Zovo’s website, social media, portfolio, promotional materials or case studies.
If any project materials contain identifiable personal data, we will handle such personal data in accordance with this Privacy Policy and applicable laws.
You are responsible for ensuring that you have the necessary rights, permissions and authorisations to provide any artwork, logos, images, photographs or design files to Zovo for quotation, production and related purposes.
9. Data Retention
We will retain personal data for as long as necessary for business, legal, accounting and record-keeping purposes.
The actual retention period may vary depending on the nature of the data and the purpose for which it was collected, including order fulfilment, customer service, accounting, tax, audit, legal compliance, dispute handling and business record requirements.
When personal data is no longer required, we will take reasonable steps to delete, destroy, anonymise or securely store the data in accordance with applicable legal and operational requirements.
10. Data Security
We take reasonable steps to protect personal data against unauthorised access, processing, loss, misuse, disclosure, alteration or destruction.
These measures may include:
- Restricting access to personal data to authorised personnel and service providers
- Using secure systems and password-protected platforms
- Using SSL or other website security measures where applicable
- Maintaining internal procedures for order handling and customer data access
- Working with third-party service providers that apply their own security standards
However, no method of transmission over the internet or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of any information transmitted to or from our website or through online communication channels.
11. Access, Correction and Deletion Requests
You may request access to, correction of, or deletion of your personal data held by Zovo, subject to applicable laws and any legal, accounting, contractual or business record requirements.
You may also request that we stop using your personal data for direct marketing purposes.
To make a request, please contact us at:
Email: info@zovo.hk
We may need to verify your identity before processing your request. We will handle your request in accordance with applicable legal requirements.
12. Children’s Privacy
Our website and services are primarily intended for businesses, brands, organisations, schools, student societies, event organisers and other customers seeking apparel, merchandise and production services.
We do not knowingly collect personal data from children under the age of 13. If we become aware that we have collected personal data from a child under 13 without appropriate consent, we will take reasonable steps to delete such data.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, payment platforms, social media pages, plugins or external services.
This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices, content, security or policies of third parties. You should review the privacy policies of any third-party websites or services before providing personal data to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal requirements or data handling practices.
The updated version will be posted on our website with the revised “Last updated” date. Your continued use of our website or services after any changes are posted will constitute your acceptance of the updated Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact us at:
Zovo Limited
Email: info@zovo.hk