Shipping Policy
This Shipping Policy applies to orders confirmed with Zovo Limited (“Zovo”, “we”, “our” or “the Company”) through our website, online store, quotation, email, WhatsApp or any other confirmed sales channel. Please read the following shipping arrangements carefully before placing or confirming an order.
1. Production Time and Delivery Time
Custom-made products from Zovo usually require several steps, including quotation confirmation, artwork confirmation, size and quantity confirmation, payment arrangement, production, packaging and delivery.
For regular orders, sample production generally takes around 7–9 business days. After the sample is confirmed by the customer, bulk production generally takes around 7–9 business days. The actual production time may vary depending on the product type, order quantity, printing method, artwork complexity, production schedule and peak season arrangements.
Production time generally starts after the quotation, artwork, sizes, quantities and payment arrangement have been confirmed. If the artwork is not confirmed, sizes are incomplete, payment has not been completed, or order details are still being changed, the production schedule may be delayed accordingly.
If the order is required for a specific event, competition, school activity or company activity, customers should inform Zovo as early as possible before placing or confirming the order, so that we can assess whether the required schedule can be met.
2. Local Delivery in Hong Kong
Zovo provides delivery services within Hong Kong. In general, goods may be shipped directly from our production facilities in Mainland China and delivered to the customer’s Hong Kong address by courier or logistics service.
For bulk orders of 10 pieces or more, local delivery within Hong Kong is generally included free of charge. Free local delivery is limited to one Hong Kong delivery address only.
Free delivery may include residential addresses, commercial addresses, schools, offices and general event venues. If the delivery address is located in outlying islands, Ma Wan, Discovery Bay, remote areas, special venues, warehouses, exhibition venues, or requires special delivery arrangements, additional delivery charges may apply and will be quoted separately.
3. Online Store Orders Below 10 Pieces
For online store orders below 10 pieces, the delivery fee will be calculated according to the online store system, unless a specific free shipping promotion is available at the time of purchase.
The applicable delivery fee will be displayed at checkout before payment is completed.
4. Delivery Time
After the goods are shipped, local delivery within Hong Kong generally takes around 1–3 business days. However, the actual delivery time may be affected by courier arrangements, logistics schedules, cross-border transportation, customs clearance, weather conditions, traffic conditions, warehouse processing and other factors beyond our control.
In the event of cross-border logistics delays, customs inspections, adverse weather, traffic accidents, public holidays or other unexpected circumstances, delivery may be delayed by approximately 1–7 days or more. Zovo will assist in following up on the logistics status where possible, but we cannot guarantee the actual delivery time of any third-party courier or logistics provider.
5. Requested Delivery Date
If customers require the goods to be delivered by a specific date, the required date must be clearly stated before quotation confirmation or order placement.
Once confirmed by Zovo, we will make reasonable efforts to arrange production and delivery according to the agreed schedule. However, the actual delivery time may still be affected by logistics, customs clearance, weather conditions or other factors beyond our control.
For orders related to important events or fixed usage dates, customers are strongly advised to allow sufficient time for production, inspection and delivery.
6. Additional Delivery and Handling Charges
Free local delivery within Hong Kong does not necessarily include all additional handling or special delivery arrangements.
Additional charges may apply in the following situations:
- Delivery to more than one address
- Specific time-slot delivery
- Delivery to outlying islands, Ma Wan, Discovery Bay or remote areas
- Delivery requiring stair carrying, warehouse handling, school access, shopping mall access or exhibition venue arrangements
- Oversized, overweight or bulky goods requiring additional manpower
- Re-delivery due to incorrect delivery information, unreachable recipient or failed delivery attempt
- Any additional charges imposed by logistics companies or delivery venues
If special delivery arrangements are required, customers should inform Zovo before quotation confirmation or order placement. We will confirm the arrangement and any applicable charges based on the actual situation.
7. Delivery Outside Hong Kong
Delivery outside Hong Kong will be quoted separately. The delivery fee will depend on the destination, weight, volume, courier company, delivery time requirement, customs clearance requirements and other logistics conditions.
Overseas orders may be subject to import duties, taxes, customs clearance fees, local delivery charges or other charges imposed by the destination country or region. Unless otherwise confirmed in writing, such charges shall be borne by the customer.
Zovo does not guarantee overseas customs clearance time or local delivery processing time. If delays are caused by customs authorities, local logistics providers, policy restrictions or other factors beyond our control, Zovo will assist in following up where possible, but shall not be responsible for such delays.
8. Self Pick-up Arrangement
Customers may request self pick-up when placing or confirming an order. The self pick-up location is our showroom.
Self pick-up arrangements must be confirmed by Zovo in advance. Once the goods are ready, we will notify the customer of the available pick-up date and time.
Zovo does not provide MTR station handover, street handover, or ad hoc handover at a customer-specified time and location.
9. Delivery Information
Customers are responsible for providing complete and accurate delivery information, including recipient name, contact number, delivery address and any other necessary details.
If delivery is delayed, re-delivery is required, or additional charges are incurred due to incorrect or incomplete information, unreachable recipient, failed delivery attempt or venue restrictions, the customer shall be responsible for the relevant costs and consequences.
10. Delivery Delays and Risks
Zovo will make reasonable efforts to arrange production and shipment according to the confirmed schedule and assist customers in following up on logistics status where possible. However, the actual delivery time may be affected by third-party logistics providers, cross-border transportation, customs clearance, weather conditions, traffic conditions, public holidays, unexpected inspections or other force majeure events.
Zovo shall not be liable for delivery delays caused by third-party logistics services, customs clearance procedures or other factors beyond our control, including but not limited to event delays, additional costs, indirect losses or any other related liabilities.
11. Damaged, Missing or Incorrect Goods
Customers should check the packaging, quantity and condition of the goods as soon as possible after receiving the delivery.
If the packaging is seriously damaged, goods are missing, the quantity does not match the order, or the goods appear to be damaged during delivery, customers must notify Zovo within 48 hours after receiving the goods and provide order details, photos, videos, packaging condition and waybill information, so that we can assist in following up with the logistics provider.
If the customer fails to notify Zovo within 48 hours after receiving the goods, the issue may not be accepted or may no longer be traceable with the logistics provider.
12. Policy Updates
Zovo reserves the right to update, modify or adjust this Shipping Policy from time to time. Any updates will take effect once published on our website.